Refund and Cancellation Policy

Scope

This policy covers software services, the fixed-scope website packages and digital products contracted with Mohammadreza Farsizadeh, a natural person: for customers in Iran and abroad the seller is the same person, working remotely from Shiraz, Iran and Yerevan, Armenia, with the email and phone numbers in the Terms of Service. Independent concepts and products in development are not offered for purchase by this notice. Online payment is available from the date the Iranian e-Namad and payment gateway are active; before that date payment is by bank transfer or card transfer against a receipt. Any new product or payment route has its own terms before launch, and this policy does not replace the terms of another separately identified seller.

Fixed packages sold in Iran

Fixed-scope website packages are sold at a published Toman price, with the delivery window, the acceptance criteria and what the client must supply written on the package page. Payment is in full below 12 million Toman; from 12 million, 50% to start and 50% after acceptance. If a stated acceptance criterion is not met, the client may request a full refund within 7 days of delivery, paid back by the same method. A matter of taste is not an acceptance criterion, which is why the criteria are published before payment. Monthly care is billed per month and the first month is refundable if the report is not delivered. An official invoice is issued from the date the Iranian e-Namad and tax file are active; until then a receipt and a simple invoice are issued, and that start date is written on them. Capacity is limited and published; a queue position creates no payment obligation.

Capacity, delivery and response

Monthly capacity is limited and published on the package pages. The delivery clock starts when the information the package asks for and the payment are complete. Messages are answered within two working hours during business hours. Official holidays, or an access the client has to provide, move the delivery date; the new date is sent in writing on the day the delay becomes known.

Payment, invoice and tax

Packages are paid by bank gateway, bank transfer or card transfer. Orders above 12 million Toman are split 50% to start and 50% after acceptance. A formal invoice is issued from the date the Iranian e-Namad and tax file are active; until then a receipt and a simple invoice are issued, with that start date written on them. Where value-added tax applies, it is shown separately on the invoice. Card details are never entered on this site: the payment page belongs to the gateway provider.

Before work starts

Scope, price, deposits, milestones, acceptance and cancellation must be agreed in writing before payment. Published pricing information does not itself set a non-refundable deposit or a universal refund deadline. Any discovery credit applies only as expressly stated in the accepted offer; it does not automatically convert into a cash refund or alter mandatory rights.

Cancellation of commissioned work

Send cancellation requests to hello@rezafarsi.com with the project reference. The approach is to reconcile amounts paid against documented work actually performed and previously approved unavoidable third-party costs, then refund any balance that is refundable under the agreement and applicable law. A deposit is not treated as automatically forfeited solely because the client cancels. The project agreement will specify milestone reconciliation, approved expenses, refund currency, processing time and transfer charges, subject to mandatory law. These details must be agreed before payment. Any handover, ongoing commitments and ownership rights will follow the written agreement and applicable law.

Delays, defects, support and licences

If delivery is disputed or a service is defective, contact us so the issue and applicable contractual or legal remedies can be assessed. Cancellation is not a substitute for remedies owed by law. Support renewal/termination periods and any paid downloadable software or licence refunds require specific terms supplied before purchase. No blanket no-refund condition is created here, including for digital content. Any legally required consent to early service or digital delivery must be obtained separately in the relevant transaction.

Mandatory rights

Mandatory consumer rights cannot be waived by this policy or a project agreement. For a customer resident in Iran, the mandatory rules of Iranian consumer protection and e-commerce law apply and this policy does not limit them; separately, fixed packages carry the 7-day refund described in the package section above. For a customer outside Iran, the mandatory rules of the customer's place of residence apply, and Armenian law is relevant only where a contract was concluded with the Armenian individual entrepreneur before its suspension. For cancellation or withdrawal, email hello@rezafarsi.com with your name, project reference and a clear statement of your request. This policy is effective from 25 October 2026 and was updated on 7 November 2026 to state the current seller. Armenian consumer law reference: https://www.arlis.am/hy/acts/67148/latest