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← Demo LabINDEPENDENT CONCEPT · DESIGN REVIEW
MULTILINGUAL INTAKE DESIGN PROPOSAL / 01

Help the right team receive a useful request.

A multilingual intake concept that classifies a sample request and lets a person correct its routing before handover.

Try the live prototype
WORKING DESIGN PROTOTYPE↗
Visual concept for the proposed workflow
Keyword-based local demonstration, not live AI or advice. No messages or personal data are transmitted.
01 / UNDERSTAND THE FRICTION

Understanding intent can consume the first part of every conversation.

Working hypotheses to validate with your team.

01

Language and service categories can overlap.

02

Misrouted inquiries create extra handovers.

03

A classifier needs a correction path.

THE DESIGN RESPONSE

Suggest the route. Keep a person in control.

01

Try Persian, Russian and English examples.

02

Show category and proposed destination.

03

Allow manual correction before handover.

02 / TRY IT YOURSELF

A short test. A clearer decision.

Open the prototype ↗
01

Select a Russian sample.

02

Inspect the proposed category.

03

Change the route manually.

03 / DEFINE THE VALUE

What would make this worth building?

Design earns its place when it improves a real process. Capture a baseline, test a limited release and compare the same measures.

  • Routing accuracy on reviewed examples.
  • Manual correction rate.
  • Time to reach the responsible team.
04 / A CONTROLLED FIRST RELEASE

Start with a few approved service categories.

Approved categories, a small reviewed test set and human override. Legal, eligibility and financial decisions remain outside automated routing.

01

Define

Map the current workflow, constraints and baseline. Agree on a written scope and acceptance criteria.

02

Design

Review the important journeys with representative content before implementation.

03

Build & verify

Implement the agreed scope, test integrations and review real content with the owner.

04

Launch & learn

Hand over source and operating notes, agree support boundaries and compare results with the baseline.

WHAT EXISTS TODAY

A clear prototype. A separate production scope.

Keyword-based local demonstration, not live AI or advice. No messages or personal data are transmitted.

No real order, payment or external message is created by these demos. Input stays in the current browser session; downloads are optional. Reloading clears demo state. Do not enter real customer data.

THE NEXT DECISION

Choose a direction.
Define the first release.

Bring the current workflow, constraints and a small set of representative examples. We can define a written scope, acceptance criteria, price and milestones before implementation.

Discuss this concept ↗

Prepared by Reza Farsi · Product design & software engineering · Design direction, architecture, review and delivery led by Reza.

REZA FARSI / CONCEPT PRESENTATION

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